Location: Ayr, ON
Type of Employment: Full-Time
Essential Duties:
- Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge.
- Ensures all assigned work is completed in a timely manner.
- Assists in the appraisal of work orders coming into the Service Department and may participate in repairs. May review work orders for accuracy and completeness.
- Ability to open work orders and add segments.
- Provide technical support and problem resolution for technicians and all internal and external customers, ensuring healthy relations.
- Directs and assists in the diagnosis of machine problems with technicians and apprentices.
- Receiving customer equipment for repair and collecting complaint information.
- Assists Service Lead with technician recruitment.
- Advises Service Lead of all customer complaints.
- May approve the release of equipment for delivery to the customer upon payment.
- Assist in providing performance feedback for service technicians and staff to the Service Lead.
- Assists the Service Lead in all aspects of the Service Department.
Skills and Requirements:
- 3+ years’ experience as a Service Technician
- Ability to lead others
- Familiar with John Deere and competitive products
- Ability to write and speak effectively to individuals and groups
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- High School Diploma or equivalent experience
- Fork lift license required
At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
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