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Provide Premier Equipment‘s customers with an above average level of customer support encouraging allegiance and professionalism and enhancing the customer’s experience.
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Support Customer Service Initiatives and other corporate initiatives on an everyday basis.
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Promote Team Work and a “Customer First” commitment to all Branch and inter-Branch Service, Parts and Sales departments.
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Perform all administrative responsibilities for the service department pertaining to internal, external and warranty work orders such as opening, maintaining, comments, invoicing and filing.
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Ensure all accounts payable invoices utilize purchase order system and are properly posted to appropriate work order. All invoices including routine departmental invoices receive the proper G/L account numbers and are forwarded to accounts payable.
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Daily monitoring of service department’s payroll, ensuring accuracy for technician and Labour Performance.
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Monitor WIP on a daily basis, ensuring a minimum 100 % WIP (work in process) ratio is maintained and work toward the benchmark of 75%.
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Ensure all miscellaneous charges such as service accessories, trucking charges, service call charges, dyno charges, etc. are applied to each work order accordingly.
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Assist the service manager with the control of lost time.
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Work towards reducing overall departmental expenses through vision and persistency. Provide feedback or suggestions, when and where, waste reduction or costs saving measures present themselves.
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Schedule all service departments trucking as required.
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Promote a safe, clean and healthy environment within the service department.
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Assist Service Manager with special events and projects as required.
Skills and Requirements:
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Basic knowledge of accounting practices.
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Ability to use standard desktop load applications such as Microsoft Office and internet functions.
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Customer service skills and/or experience.
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Knowledge of office procedures.
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General understanding of mechanical/technical terms is preferred.
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High School Diploma or equivalent experience.