Location: Ayr, ON
Type of Employment: Full-Time
Responsibilities:
- Provide customers with an above average level of customer support encouraging allegiance, professionalism, customer service initiatives and corporate initiatives on a daily basis.
- Promote Team Work and a “Customer First” commitment to all branch and inter-branch, Service, Parts and Sales departments.
- Perform administrative responsibilities for the service department pertaining to internal, external and warranty work orders such as opening, maintaining, comments, invoicing and filing.
- Follow up with customers about service work what was completed and call customers about expiring warranties.
- Open and close work orders are required and schedule pick-up and delivery of CP units.
- Receives visitors and telephone calls ensuring these individuals are directed to the proper parties within the dealership.
- Distributes mail and maintains dealership files.
- Updates customer profiles using equipment, hours, or other information from the customer work orders.
- Completing phone calls for payments, expiring warranties, booking inspections and promoting seasonal promotions.
- Assist Service Lead with department documents after examining for completeness and accuracy.
- Assists other co-workers with related tasks as necessary.
- Assist Service Lead and/or Store Manager with special events and projects as required.
- Other duties as assigned.
Experience, Education, Skills and Knowledge:
- Solid clerical expertise
- General accounting knowledge
- Strong people and communication skills
- Excellent organizational skills
- Ability to use standard desktop load applications such as Microsoft Office
- High School diploma or equivalent experience
At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
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