Location: Listowel, ON
Type of Employment: Full-Time
Essential Duties:
Provide Premier Equipment‘s customers with an above average level of customer support encouraging allegiance and professionalism and enhancing the customer’s experience.
Support Customer Service Initiatives and other corporate initiatives on an everyday basis.
Promote Team Work and a “Customer First” commitment to all Branch and inter-Branch Service, Parts and Sales departments.
Assist the service manager with the control of lost time.
Work towards reducing overall departmental expenses through vision and persistency. Provide feedback or suggestions, when and where, waste reduction or costs saving measures present themselves.
Schedule all service departments trucking as required.
Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work orders. Reviews work orders for accuracy and completeness.
Assists with the assignment of jobs and work areas to service department employees according to their skills and knowledge.
Prepare and present quotes to customers for repairs and obtain approvals.
Ensures all assigned work is completed in a timely manner.
Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit.
Schedule all service department trucking as required and assist, inter-departmentally as required.
Advises Service Manager of all customer complaints.
May approve the release of equipment for delivery to the customer upon payment.
Assist in providing performance feedback for service technicians and staff to the Service Manager.
Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge.
Assists in the appraisal of work orders coming into the Service Department and may participate in repairs. May review work orders for accuracy and completeness.
Provide technical support and problem resolution for technicians and all internal and external customers, ensuring healthy relations.
Directs and assists in the diagnosis of machine problems with technicians and apprentices.
Skills and Requirements:
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
Rotating Saturdays will be required.
3+ years’ experience as a Service Technician.
Ability to lead others.
Familiar with John Deere and competitive products.
Ability to use standard desktop load applications such as Microsoft Office and internet functions.
At Premier Equipment, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
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