Premier Equipment announces the official launch of John Deere - ExpertConnect™ customer support system at all locations. ExpertConnect™ is a customer support software platform that is designed to provide next-level support, efficiency and responsiveness. Premier has adopted ExpertConnect™ as the main back-end system to manage emergency after hours support during the spring planting season, with intentions of implementing it further as a main method to manage and effectively traffic customer support.
Customers can download the ExpertConnectTM App from the Apple or Google App stores to their smart device. Once in the app, you can download contact numbers for your specific Parts and Service support teams at Premier, initiate support requests and more. The app allows the ability to send pictures, video, voice or text notes.
By using the ExpertConnect™ App, or by simply calling or texting the ExpertConect™ phone line, your call or request is immediately routed to our support team. The ExpertConnect™ system allows our team to answer you via office phone, mobile phone or computer – and even video chat to work through more complex situations or questions.
Support requests are captured and logged on a support dashboard visible to the entire support team. Especially in emergency after hours situations, having a team dedicated to monitoring requests ensures the optimum responsiveness if one or more members are already involved with support requests. The dashboard also keeps the entire team up to speed with the situation so proper resources can be dispatched and followed-up on with minimal additional coordination.
The ExpertConnect™ App, is meant to speed up interaction and ease of information sharing between our support teams and you.
For more information talk to your local Premier Parts or Service team or click here to find store specific contact information: Alliston, Ayr, Elmira, Listowel, Norwich, Ospringe, Tavistock, Smithville