Premier Direct Support

Premier Equipment announces the official launch of John Deere - ExpertConnect™ customer support system at all locations. ExpertConnect™ is a customer support software platform that is designed to provide next-level support, efficiency and responsiveness. Premier has adopted ExpertConnect™ as the main back-end system to manage emergency after hours support during the spring planting season, with intentions of implementing it further as a main method to manage and effectively traffic customer support.

 Customers can download the ExpertConnectTM App from the Apple or Google App stores to their smart device. Once in the app, you can download contact numbers for your specific Parts and Service support teams at Premier, initiate support requests and more. The app allows the ability to send pictures, video, voice or text notes.

By using the ExpertConnect™ App, or by simply calling or texting the ExpertConect™ phone line, your call or request is immediately routed to our support team. The ExpertConnect™ system allows our team to answer you via office phone, mobile phone or computer – and even video chat to work through more complex situations or questions.

Support requests are captured and logged on a support dashboard visible to the entire support team. Especially in emergency after hours situations, having a team dedicated to monitoring requests ensures the optimum responsiveness if one or more members are already involved with support requests. The dashboard also keeps the entire team up to speed with the situation so proper resources can be dispatched and followed-up on with minimal additional coordination.

The ExpertConnect™ App, is meant to speed up interaction and ease of information sharing between our support teams and you. 


For more information talk to your local Premier Parts or Service team or click here to find store specific contact information: Alliston, Ayr, Elmira, Listowel, Norwich, Ospringe, Tavistock, Smithville 


Premier Direct Support

Expert Connect


Alliston Emergency After Hours
Service:

249-501-9251

Alliston Service - Expert Connect - Emergency After Hours

Alliston Emergency After Hours
Parts:

249-505-0551

Alliston Parts - Expert Connect - Emergency After Hours

Ayr Emergency After Hours
Service:

226-796-5269

Ayr Service - Expert Connect - Emergency After Hours

Ayr Emergency After Hours
Parts:

226-796-8683

Ayr Parts - Expert Connect - Emergency After Hours

Elmira Emergency After Hours
Service:

226-790-3775

Elmira Service - Expert Connect - Emergency After Hours

Elmira Emergency After Hours
Parts:

226-790-3743

Elmira Parts - Expert Connect - Emergency After Hours

Listowel Emergency After Hours
Service:

226-640-4993

Listowel Service - Expert Connect - Emergency After Hours

Listowel Emergency After Hours
Parts:

226-640-5016

Listowel Parts - Expert Connect - Emergency After Hours

Norwich Emergency After Hours
Service:

226-641-6829

Norwich Service - Expert Connect - Emergency After Hours

Norwich Emergency After Hours
Parts:

226-796-8685

Norwich Parts - Expert Connect - Emergency After Hours

Ospringe Emergency After Hours
Service:

226-790-3580

Ospringe Service - Expert Connect - Emergency After Hours

Ospringe Emergency After Hours
Parts:

226-790-3227

Ospringe Parts - Expert Connect - Emergency After Hours

Tavistock Emergency After Hours
Service:

226-779-7725

Tavistock Service - Expert Connect - Emergency After Hours

Tavistock Emergency After Hours
Parts:

226-796-6691

Tavistock Parts - Expert Connect - Emergency After Hours

Smithville Emergency After Hours
Service:

289-799-4290

Smithville Service - Expert Connect - Emergency After Hours

Smithville Emergency After Hours
Parts:

289-797-0071

Smithville Parts - Expert Connect - Emergency After Hours